At Olykart, we strive to provide a seamless and trustworthy shopping experience. While we do not offer returns or exchanges for standard orders, we are committed to ensuring that damaged or incorrect items are addressed promptly.

Eligibility for Returns

A return is only applicable if your item is damaged, defective, or incorrect. To be eligible, the following conditions must be met:

• The item must have all original tags and packaging intact
• Must be accompanied by a receipt or proof of purchase
• Photographs of the damaged or incorrect item must be shared with us
• The request must be submitted within 24 hours of delivery

Items returned without prior approval or without meeting the above criteria will not be accepted.

How to Initiate a Return

If you receive a damaged or incorrect item, please follow these steps:

1. Contact us immediately at support@olykart.com
2. Provide your order details, along with photos of the item and packaging
3. Once approved, we will provide: A return shipping label Instructions on how and where to send your item
   

Note: Returns are processed only after approval.

Refund Process

After we receive and inspect the damaged or incorrect item:

1. We will notify you regarding the approval status of your refund.
2. Approved refunds will be processed to your original payment method.
3. Please allow additional time for your bank or credit card provider to reflect the refund.

Non-Returnable Items

All items are non-returnable unless damaged or incorrect. This includes, but is not limited to:

• Sale items and gift cards
• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care items (e.g., beauty and hygiene products)

If you are unsure, please contact us before placing your order.

Contact Us

For any questions regarding damaged or incorrect items, reach out to us at:
support@olykart.com

We are happy to assist you and ensure your order is resolved efficiently.