Registration
Do I need to register on Olykart before shopping?
Yes, you must register before you can shop with us. However, you can access the website without registering. During the checkout process, you must register or log in.
Can I register multiple times with the same phone number or email address?
Each email address/login ID and cell phone number can only be linked to one customer account.
Product
How do I search for a specific product?
You can use the search tab at the top of each page or browse through the category pages to find a product.
How are you going to ensure product freshness?
All of our items are handled with care and hygienic practices, and they are kept at the proper temperature and packaging.
How do I place an order on Olykart?
Simply visit www.olykart.com, browse your preferred products, add them to your cart, and proceed to secure checkout. Our platform is user-friendly and mobile-responsive.
Payment
What are the various forms of payment I can use when shopping?
The following payment methods are accepted for your order:
- UPI
- Credit Card / Debit Card
- Net banking
- Cash on Delivery
Can I pay online during product delivery?
At the time of delivery, you can use any UPI app to pay by scanning the QR code on the invoice. Kindly ask the delivery executive to help you.
I've used the Cash on Delivery option while placing my order. Can I change my payment method right away?
Once the order is placed, the payment method cannot be altered.
How long will it take to receive a refund for an order that has been cancelled or returned?
It may take up to seven working days to get a refund for a cancelled or returned item, depending on the payment method used to place the order.
How do I get my refund for an order that I paid for with cash on delivery?
Refunds for orders delivered using Cash on Delivery will be applied to your Olykart wallet, which can be used for future orders.
Delivery
How will I know that Olykart delivers to my area?
When placing an order, you can check the availability of the service in your area by entering your PIN code.
How can I find out the expected delivery date of an order I placed?
Entering your pin code allows you to view the product detail page and see the approximate date of delivery. The delivery date may differ depending on the product and the delivery address's pin code.
What is the delivery fee? Why am I getting charged?
The cost of shipping your products to the address you choose when you place your order is known as the delivery fee. It helps us cover the costs of delivering your products safely to you.
If I cancel and return will I receive a refund for the delivery fee?
Delivery fee will not be refunded even if you cancel the order.
Will I be refunded the delivery price if my goods are damaged, the wrong item, etc., and it is non-returnable?
The delivery fee will not be refunded in the case of both entire and partial order returns, as it is charged as a service for an already delivered order.